If you need to cancel or amend a confirmed booking, cancellation/amendment charges may incur.

1. Rescheduling your course:
   1. If you are unable to attend on the scheduled course date reserved, you must notify Nepbridge and/or the Training Provider prior to the course start date.
   2. If you do, we will agree to reschedule the course date with you for any course date within the next 6 months, at the same location, subject to availability. There will be a fee of £50 for this.
   3. A reschedule request must be sent to us either via telephone or email 48 hours before the start of the course. You will be required to complete a new booking if you do not attend the course within 6 months of the initial course start date.
   4. You will not be charged for a reschedule if you have given notice within 48hrs of the full payment made for the course.
2. Cancelling your course
   1. If you give cancellation notice within 48hrs of the full payment for the course, you will be eligible for a full refund
   2. After 48hrs ( cooling off period ) you will not get a refund.
   3. If you have paid a deposit and fail to notify of non-attendance, you are not eligible for a reschedule. Then you will not receive a reimbursement of your deposit and the remaining payment will be due.
   4. In the event of non-attendance where payment has been received, you will not be eligible for a refund.
   5. If you have to cancel your course due to a medical reason, we would require evidence i.e Doctor’s letter. A handling and administration fee of £50 would be charged or deducted from your order amount when you require a refund due to a medical reason
3. Cancellations to courses by the Training Provider
   1. If a Training Provider cancels a course, you are eligible for a full refund for the cancelled course. If your training provider conducts a literacy test and you are unable to pass it, you will be given a refund. A handling and administration fee of £50 will be deducted from your order amount.
4. Discounted Courses
   1. We operate a no refund and no cancellation policy for discounted courses.

Nepbridge complies with the law and operates the following refund policy in respect of the cancellation of individual course bookings.